Frequently Asked Questions

Everything you need to know about your Shokz experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Do Shokz products come with a warranty?

Yes, all our headphones and accessories include a 2-year limited warranty that covers manufacturing defects under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are Shokz headphones waterproof?

Most of our models feature an IP55 or IP67 rating, making them sweat and water-resistant. However, please check the specific product specifications as only certain models are designed for swimming.

How do I track my delivery?

Once your order is shipped, you will receive an email with a link to our tracking portal where you can see real-time updates on your package's location.